Refund policy
Because every Ikkaza piece is made to order specifically for you, we cannot accept returns for change of mind. We take great care in producing and packaging every order, but if something arrives damaged or incorrect, we will work with you to resolve it.
Damaged or Incorrect Items
If your order arrives damaged or is not what you ordered, please contact us within 48 hours of delivery at hello@ikkaza.com.
Please include:
- Your order number
- A short description of the issue
- Clear photos of the parcel and the item
An unboxing video is recommended because it helps us assess transit damage, but it is not required to make a claim.
We will review the issue and arrange the most appropriate remedy, usually a repair or replacement. If a repair or replacement is not practical, we may offer a refund. We will confirm the proposed remedy with you before proceeding. You do not need to return the item unless we specifically ask you to do so.
Custom Orders
Custom colour, pattern, or size orders are non-refundable once production has begun, except in the case of a manufacturing defect. Manufacturing defects should be reported using the damage-reporting process above.
Cancellations
Orders may be cancelled within 24 hours of placement for a full refund. After this window, production may have begun and cancellations cannot be accepted.
Refund Processing
Approved refunds are processed within 5–7 business days and returned to your original payment method.
Questions?
Email us at hello@ikkaza.com and we will respond within 24 hours.